Frequently Asked Questions
Everything you need to know about shopping with VICI Collection.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days to process and ship. Once your order is on its way, you will receive a tracking number via email.
What is your return policy?
We accept returns for store credit only within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.
Can I make changes to my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to modify or cancel an order once it has been submitted.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I know what size to order?
Since we curate pieces from various designers, sizing can vary. We provide a detailed 'Size & Fit' guide on every product page to help you find your perfect match.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.